Privacy Policy

We may collect and process the following types of personal information:

• Identity & contact data: name, email address, phone number, postal address
• Service details: property type, service requested, preferred date/time, project description, photos you upload
• Communications: messages sent via contact forms, email, phone calls, WhatsApp
• Technical data: IP address, device/browser information, pages visited, referral source, time zone, cookie identifiers
• Marketing preferences: your consent choices for marketing communications
• Job applications (if applicable): CV/resume content, references, qualifications

We collect your personal data in the following ways:

• Directly from you: website contact forms, phone calls, email, WhatsApp messages, in-person consultations
• Automatically: via cookies and similar technologies when you visit our website (see our Cookie Policy for details)
• From third parties: platforms where you contact us (with your authorization), referrals from existing customers

We process your personal data for the following purposes and legal bases:

• To provide quotes and services – Performance of a contract or steps prior to entering a contract
• To schedule visits and communicate about services – Contract performance / Legitimate interests
• Customer support & administration – Legitimate interests in providing good customer service
• Marketing with your consent – Consent (you can withdraw anytime)
• Website security, analytics, and improvement – Legitimate interests / Consent where required for non-essential cookies
• Legal and tax compliance – Legal obligation

We may share your personal data with trusted processors and service providers strictly as needed to provide our services:

Service Providers

• Hosting & infrastructure: Web hosting providers, content delivery networks (CDNs)
• Email & communications: Email service providers, WhatsApp/Meta (if used for communication)
• Website tools: Contact form processors, Google Tag Manager, Google Maps (for location services), reCAPTCHA (if enabled), analytics providers
• Field technicians/sub-contractors: Limited data required to perform services at your property
• Professional advisers: Legal and accounting professionals, regulatory authorities where legally required

Some of our service providers are located outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK Addendum to the EU Standard Contractual Clauses
• Adequacy decisions by the UK government
• Other appropriate safeguards approved by the ICO

We keep personal data only as long as necessary for the purposes for which it was collected:

• Enquiry records: Typically 24 months from last contact
• Service/contract records & invoices: 6 years (for tax and legal compliance)
• Marketing consent data: Until you unsubscribe or the consent expires
• Technical/analytics data: As specified in our Cookie Policy

When personal data is no longer needed, we securely delete or anonymise it.

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Ask us to limit how we use your data in certain situations
• Data portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests or for marketing
• Withdraw consent: Where we rely on consent, you can withdraw it at any time

We implement appropriate administrative, technical, and organisational measures to protect your personal data, including:

• HTTPS encryption for data transmission
• Access controls and authentication systems
• Regular security monitoring and updates
• Staff training on data protection
• Secure backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our website may include links to third-party websites, plugins, or applications (such as Google Maps, social media widgets, or video embeds). These third parties have their own privacy policies and cookie practices. We are not responsible for the privacy practices of third-party sites.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the “Last updated” date at the top of this policy. The latest version will always be available on this page.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us: